Last night my iPhone zoomed in and locked. I couldn't get out or change the settings -- or even answer the phone for that matter. No one at work or at home could help. I decided to stop by the Apple store despite warnings that "you need an appointment." I didn't get four feet past the doorway when an overly perky employee offered to help. Rather then send me to the service desk, she asked to see my phone. With three taps on the screen, I was out of the mess and out of the store. Amazing! Great service and a well-trained staff. Apple -- you deserve your throne. Thank you for a 4-thumbs up experience.
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